
Date Posted:
2025-12-07Country:
IndonesiaLocation:
PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, IndonesiaThe Country Lead – Delivery Operations is responsible for leading and transforming the country’s Delivery Operations (DO) function at the country level. As a newly setup function, DO is strategically designed to streamline business support activities and optimize operational efficiency.
This role drives process standardisation, automation, and continuous improvement, while developing and managing a high-performing team that supports that partners closely with Sales and Field Operations to enable success.
Lead, coach, and develop the country Delivery Operations team, ensuring clear roles, accountability, and balanced workloads.
Build a culture of continuous improvement, service mindset, and collaboration with Sales, Field Operations, Finance, HR, and other stakeholders.
Set team objectives, conduct performance reviews, and identify capability gaps and training needs.
Listening to Business pain points and prioritizing areas of opportunity to redirect time for the front line to focus on customers
Review, redesign, and standardise end-to-end processes to support the Sales and Field operation across the country (e.g. order processing, billing support, documentation control, reporting).
Eliminate fragmented and duplicated work by centralising and clarifying Delivery Operations ownership.
Establish and enforce governance, SOPs, RACI, and internal controls to ensure compliance and audit readiness.
Act as the single point of accountability for country-level Delivery Operations excellence.
Identify opportunities for automation, system enhancements, and digital tools to reduce manual work and improve accuracy and turnaround time.
Partner with DT, Sales and Field Operations to implement workflow automation, dashboards, and href="https://www.otis.com/en/us/our-company/esg">here.
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