Country Manager
Mastercard
Panamá, Panama
Full-Time
Competitive
OfficeManager
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Country Manager
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
This is a critical leadership role responsible for leading Mastercard's business in Panama. The role reports to the Cluster Lead for Central America and forms part of the Senior Management Team for Latin America. The role is responsible for identifying business opportunities, driving and delivering revenue and profitability for the market and its customers, and delivering corporate governance responsibilities.
The ideal candidate will create and deliver the Go to Market strategy for a broad base of diverse customers, set the cultural tone of the market by ensuring there is a highly engaged workforce with high standards of business ethics, and they will be responsible for developing and executing their respective market strategies, as well as representing Mastercard to government and regulatory bodies.
About the Role
• Accountable for the P&L and configuration of country sales, delivery and operations for Panama.
• Identifies business-building opportunities for cross-functional groups to drive profitable market share and revenue.
• Monitors regulatory framework and proactively approaches external stakeholders.
• Acts as Mastercard's ambassador, spokesperson and key contact for regulatory and government agencies.
• Proactively positions Mastercard as a trusted partner of government/other stakeholders.
• Oversees communications with Mastercard's customer banks, fintechs and the merchant community
• Positions Mastercard as a business partner, thought leader and trusted advisor with customers
• Develops relationships between Mastercard and the customer across all operational functions
• Identifies, coaches and develops top talent and pro-actively develops employees as organizational resource
All About You
Candidate should be educated to a minimum of bachelor's degree level, though MBA preferred and will typically have 10 or more experienced years within a related field. The candidate should have extensive sales, leadership and business development experience within financial services and should demonstrate an aptitude to work and influence across functional disciplines (marketing, operations, technology, risk etc.). Fluency in English and Spanish is required. Candidate should be willing to travel. This position is based in Panama.
• Experience in a management role with accountability for P&L sales, marketing, delivery and operations.
• Experience in managing complex and/or international customer accounts and relationships
• Experience developing relationships with government/regulatory agencies and influencing stakeholders to better position Mastercard in the market.
• Experience managing and leading cross functional teams in a multi-cultural environment and identifying and grooming talent, while maintaining a positive work environment.
• Ability to identify, build and maintain a strategic network of contacts within Mastercard, the customer organization and the industry.
• Innovative problem solver, that challenges the status quo.
• Strategic thinker that understands the ways in which industry dynamics and external environmental factors will influence future customer needs and solutions.
• Strong customer focus, going beyond what is required in order to meet or exceed customer expectations.
• Market-leading communication and presentation skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: