CPS Service Coordinator

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new CPS Service Coordinatorlocated in Kendal, England.

Summary:

The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients.

Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast-paced environment while maintaining high standards of accuracy and customer service.​

What a typical day looks like:

• Processing customer and subcontractor orders
• Managing the CPS works calendar & booking service visits
• Report writing and site work analysis
• Ordering parts and consumables as necessary
• Arranging site access for engineers & undertaking briefings
• Managing fault calls and warranty issues
• Updating CPS systems accordingly
• Ensuring any other operational duties are undertaken as and when necessary

The experience we’re looking to add to our team:

• Previous experience in a service coordination, administrative, or operational support role
• Strong team player with a positive and proactive approach
• Highly organised with the ability to prioritise and manage competing demands
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Confident engaging with stakeholders at all levels, both internally and externally
• Customer-focused with a professional and solution-oriented mindset
• Ability to perform effectively under pressure in a deadline-driven environment
• Good working knowledge of Microsoft Office, particularly Excel and Word
• Proven ability to communicate effectively with customers and stakeholders

• Eligibility to work in the UK.

Desirable:

• Experience working within an engineering, manufacturing, or service environment
• Experience of working with service management or scheduling systems

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

• A competitive salary and benefits package which includes:

  • A merit-based annual pay review

  • Enhanced annual leave

  • Employee recognition scheme and long service awards

  • Referral bonus

  • Volunteer days

  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

  • Sick pay scheme

  • Cycle to Work scheme

  • Enhanced maternity/paternity leave

• Flexible/Hybrid Work based on your Job Function

• Travel opportunities (role dependent)

• Support in your well-being by access to

  • Employee Assistance Programme offering free access to qualified counsellors and expert advice

  • On-site trained Mental Health First Aiders

• Access to various discount programs (including food, activities, gym memberships etc.)

TK43

Job Category

Production Engineering

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).