Credentialing Project Administrator

Job Summary

This role is responsible for leading credentialing-related initiatives that directly impact revenue cycle performance and operational efficiency. The position drives end-to-end ownership of process improvements, translating accounts receivable and denial trends into actionable workflows and scalable solutions. Key responsibilities include developing and maintaining reporting tools and dashboards to monitor performance, standardizing and documenting workflows, and training cross-functional teams on best practices. The role also leads remediation efforts and payer-related corrections, ensuring initiatives are executed effectively from identification through resolution. This position is a remote role with the ability to sit within any US locality.

Compensation: 61,000- $73,000 Annually with potential bonus

Responsibilities:

• Ownership of credentialing ops systems (Salesforce Health Cloud and Verifiable)

• Provide credentialing data integrity management

• Subject matter lead for credentialing and payor enrollments

• Change management including implementation and communication of improvements

• Contribute to workflow and process development

• Create and maintain reports and analytics as well as support ticket functions

• Respond to Cred Ops support tickets (help desk) related to reports and any ticketing tools

• Train new hires and other LSH team members

• Create/update/maintain credentialing and credentialing ops resources

• Creation and maintenance of Payor and State specific SOPs for Managers and Coordinators

• Maintain and ensure security of shared access drives/files

• Training and meeting facilitation

• Participation in cross functional initiatives

• Other items as assigned

• Lead credentialing-related initiatives impacting cross functional departments

• Translate AR/denial issues into trackable workflows and process improvements

• Build and maintain reporting, dashboards, and tracking tools (Salesforce, KPI reports)

• Document workflows and train teams on standard processes

• Own initiatives end-to-end, including remediation projects and data corrections

Skills & Experience:

• 2+ years of operational experience working in a credentialing healthcare operations or administrative role

• Salesforce Health Cloud and Verifiable credentialing software or similar experience

• Adept at using Microsoft Office Suite, especially Excel

• Flexible and adaptable in learning and understanding new technologies

• Analytical and detail-oriented, a problem solver

• Customer service oriented

• Strong written, verbal, and interpersonal communication skills

• Ability to effectively prioritize and execute tasks

• Ability to work independently and proactively as well as being a team player

• Highly organized with strong attention to detail and accuracy

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

​LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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