Credit Operations Associate

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether thats gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kivas team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

The Credit Operations Associate role is responsible for providing operational support and monitoring of Kivas lending partners across 80+ countries. This role drives operational excellence, partner satisfaction, and compliance by supporting daily operations, maintaining high-quality partner-facing processes, and ensuring partner satisfaction at all times.

This role is ideal for someone detail-oriented, collaborative, and eager to learn in a mission-driven, global environment.

At this time, we can only consider applicants with authorization to work in Colombia, on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Key responsibilities include:

Partner Support:

• Manage the partner support queue in Salesforce, providing timely and high-quality responses
• Support partner engagement through surveys, newsletters, and webinars to enhance partner experience and communication
• Maintain and update partner-facing resources, including the Partner Help Center
• Investigate and troubleshoot system issues; document findings and file bug tickets with the Engineering team when needed
• Support ad hoc translation requests and documentation needs
• Provide training and support to partners as needed.

Partner Monitoring and Compliance

• Review loans for potential policy violations and work with Lending Partners to resolve issues.
• Conduct operational audits to ensure accuracy of the partner-submitted data on Kivas platform
• Perform monthly repayment reporting review and communicate with partners to confirm data accuracy
• Review and process default exemption requests sent by the partners

Cross-Functional Collaboration & Projects

• Partner closely with Relationship Managers to support lending partners, ensuring alignment on partner communications, issue resolution, and overall partner health
• Collaborate with cross-functional teams to resolve issues and improve processes
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.

Qualifications:

• Highly organized with the ability to manage time effectively, prioritize competing tasks, and meet deadlines.
• Strong analytical and >A work-from-home position; final candidate must be authorized to work in Colombia.