Crisis & Resilience Principal / Senior Manager

Company:

Marsh

Description:

We are seeking a commercially minded Crisis and Resilience Leader who combines deep operational credibility with the ability to grow and lead a high-performing consulting practice. This is a hybrid role that has a requirement of working at least three days a week in the office and can be based in our Sydney, Melbourne or Brisbane office.

This role requires someone who has genuinely operated under pressure leading or advising during major incidents, crises or high consequence events while also bringing strong business acumen, leadership capability and growth mindset.

Crisis & Resilience Principal / Senior Manager

We will count on you to:

• Lead and advise executive teams and boards during high‑pressure incidents, crises or high‑consequence events, providing clear decision support.

• Design and run executive crisis workshops, simulations and incident response frameworks that drive practical operational outcomes.

• Lead and mentor teams through complex operational challenges, building culture, accountability and high performance.

• Drive commercial growth for the practice: identify market opportunities, lead business development, and manage utilisation, margin and revenue performance.

What you need to have:

Crisis Management & Operational Experience

• Demonstrated experience leading or supporting real-world crisis response, major incidents or high consequence events

• Strong understanding of crisis management, incident management, emergency management and operational resilience

• Experience operating in fast-paced, high-pressure environments requiring executive decision support

• Ability to lead executive crisis workshops, simulations and response frameworks

• Practical operational mindset rather than purely policy or compliance driven

Commercial & Growth Capability

• Strong commercial acumen with understanding of practice performance, utilisation, margin and revenue growth

• Experience contributing to or leading business development and client growth initiatives

• Ability to identify market opportunities and help scale a consulting or advisory capability

• Comfortable engaging with C-suite stakeholders and developing trusted adviser relationships

Leadership Capability

• Proven ability to lead and mentor teams

• Strong people leadership with a calm, credible and solutions-focused style

• Ability to build culture, accountability and high performance within teams

• Someone who can operate as a future senior leader / second-in-command within the practice

What makes you stand out:

• Background in crisis & resilience consulting, critical infrastructure, defence/emergency services, utilities/energy/mining/aviation, or major incident/operational command.

• Experience building or scaling resilience capabilities, managing complex stakeholder environments, and leading executive‑level exercises.

• Calm under pressure with strong communicator skills, trusted‑adviser presence, and a growth‑oriented, proactive mindset.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.