CRM (Salesforce) Analyst

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

CRM (Salesforce) Analyst (12 Month Contract)

At Four Seasons, we are driven by a commitment to exceptional service and experiences. The Residential Salesforce Analyst plays a key role in supporting and enhancing Salesforce applications that enable our Residential business to deliver on that promise.

This role blends business insight with technical expertise, leveraging a strong understanding of residential operations, development, marketing, and sales to optimize Salesforce solutions. The Analyst will contribute to the continuous improvement, performance, and scalability of Salesforce capabilities that support both internal teams and ultimately the resident experience.

Working collaboratively across Residential Development, Marketing, Sales, and Operations, as well as external partners and the broader Four Seasons IT organization, this individual will help translate business needs into thoughtful, effective technology solutions. The role is integral to ensuring Salesforce platforms are well-supported, continuously evolving, and aligned with the high standards of service excellence that define Four Seasons.

This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Residential Technology. This role involves interactions with both internal and external stakeholders at various levels

What You’ll Be Doing:

Systems Management & Project Delivery

• Support and enhance Residential Salesforce applications across Development, Marketing, Sales, and Property Operations functions.
• Manage system configuration and user access to ensure effective, reliable and compliant platform operations.
• Partner with business stakeholders to review, refine, and document user stories and functional requirements.
• Analyze business requirements and recommend scalable, effective Salesforce-based solutions.
• Execute system testing, support release planning, and coordinate deployments to ensure high-quality delivery.
• Provide ongoing system support, including troubleshooting, issue resolution, and user assistance.
• Develop and maintain dashboards and reports to enable >
  Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.