Customer and Business Success Team Leader (IT/Engineer)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Operations Governance & Compliance

Oversee performance tracking, revenue assurance, governance controls, and operational audits to enable predictable, on-time delivery and strong financial outcomes.

Drive operational excellence across end-to-end lead-to-order-to-cash cycle.

Ensure service delivery processes executed with accuracy, compliance, and timeliness.

Partnering with Sales, Resource Planning Order Fulfillment, Finance, and Delivery teams.

Identify gaps, mitigate risks, maintain policy adherence, and improve operational efficiency.

Job Description

Responsibilities

1.Revenue Assurance
• Ensure orders, billing, and delivery milestones are properly recorded and aligned.
• Coordinate with Finance to minimize revenue leakage and improve billing completeness.
• Validate customer acceptance, handover documentation, and delivery closure for revenue recognition.
2.Governance & Compliance
• Establish, implement, and maintain governance frameworks for lead-order-cash processes.
• Ensure all operations follow internal policies, customer contractual requirements, and regulatory standards.
• Conduct routine operational audits, compliance checks, and risk assessments.
• Maintain documentation of standard operation procedure (SOPs), process flows, controls, and approval metrics.
3.Operational Performance Management
• Track and monitor end-to-end operational KPIs: quote/order accuracy, order cycle time, fulfillment timeliness, revenue recognition readiness, customer delivery SLAs.
• Analyze performance trends and drive corrective actions with cross-functional teams.
• Prepare dashboards and operational status reports for leadership.
4.Risk and Issue Management
• Identify bottlenecks, process gaps compliance risks, and SLA risks.
• Lead root-cause analyses and implement preventive actions.
• Escalate critical issues early and provide mitigation plans.
5.Process Improvement and Optimization
• Collaborate with Sales, Delivery, Resource Planning, and Order Fulfillment to improve workflows.
• Optimize governance processes to reduce delays and increase accuracy.
• Lead continuous improvement programs.
6.Stakeholder Management
• Work closely with cross-functional stakeholders to ensure smooth operational execution.
• Conduct regular governance meetings with internal teams.
• Provide guidance and support to operational teams on compliance requirements and process standards.
7.Team Leadership
• Lead, mentor, and develop the team.
• Set team KPIs, conduct performance evaluations, and support career development.
• Foster a culture of accountability, quality, and growth mindset.

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)