Customer Application Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you ready to be at the forefront of our diagnostic solutions? As a Customer Application Specialist (d/f/m) you will be responsible for supporting customers of all the assays and reagents from the Roche Sequencing Solutions product portfolio. You will be the direct contact for application-related inquiries from our field staff and our customers in hospitals, research and private laboratories.
You will become part of a highly qualified service team and will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers. Together, we manage the rollout and support of our new SBX platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.

Your responsibilities

Application support for all Roche Sequencing Products and Assays;

- Installation support and customer training for Roche Sequencing Systems together with the Service team;
- Troubleshooting onsite to answer inquiries and resolve problems;
- Co-creating and conducting customer application trainings;
- Assisting the local sales and marketing organizations with your expertise;
- Working with liquid handlers and their respected vendors;
- Monitoring the service processes and overall product/system quality;
- Attending internal meetings and events (remotely and in person) as well as external events (seminars, conferences etc);
- Monitoring our service processes and overall product/system quality.

Your profile

You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information.
You will focus on Italy territory, but are also ready to travel to other European countries on occasion. Due to regional deployment planning and travel times, you should ideally live in close proximity to an international airport, preferably Milano or Rome. Furthermore, you hold a valid driver's license and have a high willingness to travel to support our customers in other European countries.
- Education: You have successfully completed your studies in the natural sciences (e.g. biology, chemistry, medicine) and ideally obtained a PhD;
- Experience: Ideally 3 years of professional experience in a research or service institution where you have acquired in-depth knowledge of NGS technologies; Experience in establishing NGS workflows on different liquid handling systems and having basic understanding of bioinformatics is a plus;
- Good knowledge of the IVD market as well as in-depth scientific knowledge in genomics, oncology and the product and market environment;
- Capacity to analyze problems and presenting an adequate solution;
- Project management experience;

You communicate fluently in Italian and have very good English skills for working within an interdisciplinary, international team of experts.

The expected salary range for this position is eur 40.857 and eur 75.880. Roche Italy offers a 14-month period salary. The final compensation will be determined by a variety of factors, including skills, experience, and qualifications.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.