Customer Banking Specialist - Casuarina (30 hours/week)

Rosters are predetermined. Please ensure you are available for the following roster before applying:

Permanent Part time, 30 hours/week:

• Monday - Friday, 9:30am -4.00pm

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels

• Work with customers to use our in-branch technology and digital banking options

• Complete Financial Health Checks to assess customers’ financial needs

• Process applications for personal loans, credit cards and associated products

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions

• Problem solving attitude and curiosity in finding the right solutions

• Willingness to be flexible with work hours

• An open approach to learning new things and goal oriented

• An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!