Customer Care Coordinator

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Opening: Customer Care Coordinator
Location: Bengaluru, Bidadi, India
Job Title: Customer Care Coordinator
Work Location: Manufacturer Facility & Office (Hybrid)

Job Summary
The Customer Care Coordinator is responsible for managing customer orders from order entry through final shipment. This role ensures seamless coordination across internal and external stakeholders to achieve on-time order fulfillment and high levels of customer satisfaction. The position requires close collaboration with manufacturing team and Sales teams. Experience in the furniture industry is highly preferred.

Key Responsibilities
• Manage and monitor customer orders from order entry through final shipment.
• Act as the primary point of contact for customers regarding order status, timelines, and delivery updates.
• Coordinate with internal stakeholders including production, planning, logistics, and sales teams to ensure timely order processing and delivery.
• Proactively identify, communicate, and resolve order-related issues, delays, or discrepancies.
• Support internal and external stakeholders to meet required service levels and on-time delivery performance.
• Maintain accurate order records, documentation, and updates in ERP and order management systems.
• Ensure high standards of customer service and effective communication throughout the entire order lifecycle.

Qualifications
• Bachelor’s degree or equivalent qualification required.
• 2–3 years of experience in customer care, order management, or coordination roles.
• Prior experience in the furniture industry is preferred.
• Strong coordination, communication, and problem-solving capabilities.
• Ability to manage multiple orders and competing priorities in a fast-paced environment.
• Proficiency in ERP systems, order management tools, MS Office applications.

Skills & Competencies
• Excellent customer service orientation
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to collaborate effectively with cross-functional teams
• Clear and effective verbal and written communication skills

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.