Customer Care Representative
Air Liquide
Australia, Sunshine North
Full-Time
Competitive
OfficeExecutive
Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.
Are you passionate about helping people and delivering an exceptional customer experience? At Air Liquide, we believe in your potential and are committed to helping you develop your talents. We are seeking a friendly, motivated Customer Care Representative to join our supportive and close-knit customer operations team.In this role, you will be supported with comprehensive training to help you master our operations and grow your career. Your daily mission will focus on these key areas:
Customer Care & Engagement: Manage inbound correspondence and phone calls regarding product inquiries, order status, returns, and quotes. You will also make proactive outbound calls to keep customers informed of order progress.
Order Processing & Accuracy: Key sales orders received via email, online portals, and phone in an accurate and timely manner, ensuring seamless service delivery.
Collaborative Problem Solving: Liaise with state-based team members across Australia to resolve customer inquiries efficiently and find the best solutions.
Quality & Continuous Improvement: Execute all administrative and call tasks in accordance with our Quality Management System (QMS) guidelines, contributing to our overall customer experience strategy.
We are looking for a collaborative team player with a positive "can-do" attitude. You will bring:
A Passion for Service: An excellent phone manner and a genuine desire to build positive relationships with customers.
Attention to Detail: High accuracy in processing administrative data and managing customer accounts.
Digital Literacy: Computer literate, with proficiency using the Google Workspace suite of applications.
Strong Communication: Effective verbal and written communication skills to liaise clearly with both clients and internal teams.
Experience (Preferred but not essential): Prior experience in a contact center, sales, or administrative environment is a plus—but full training will be provided for the right candidate.
We provide a warm, collaborative environment designed to support your personal and professional wellbeing:
Support & Security: 14 weeks paid parental leave and Salary Continuance Insurance.
Wellbeing & Culture: Access to health and wellbeing initiatives, confidential Employee Assistance Programs (EAP), and a professional workplace with a strong focus on wellness.
Social Connection: Regular family and social activities, employee events, and a friendly team atmosphere.
Exclusive Perks: Our retail discount program featuring savings across more than 350 major brand partners and employee stock purchase options.
Career Development: Comprehensive training in our products and systems, with long-term opportunities to grow your career nationally or internationally across the global Air Liquide Group.
Your next professional chapter starts here. Because when you grow, we grow!
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.