Customer Care Representative (Contract)

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Business Unit Overview

This position is part of Novanta’s ATI Industrial Automation business unit. ATI is the world’s leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.

Position Details

Summary

As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times.

Primary Responsibilities

• Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
• Providing product, pricing, and service information to customers.
• Entering and maintaining accurate customer orders using various software applications.
• Resolving a broad spectrum of customer complaints and issues with empathy and understanding.
• Collaborating cross-functionally to provide accurate and timely information to customers.

Required Experience, Education, Skills, Training and Competencies

• Have excellent communication skills, both written and verbal.
• Be able to work well with others in a busy and dynamic team environment.
• Be able to prioritize and multitask effectively while being detail-oriented and organized.
• Demonstrate empathy and patience when dealing with customers.
• Be proficient in using computers and technology.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
  

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.