Customer Care Specialist

Do you have a natural ability to build connections with people and a passion for providing an exceptional customer experience? Are you known for your curiosity and ability to think outside the box to solve problems? Do you love having variety in your day and thrive in a positive environment with high performers?

If you answered a big resounding YES to these questions, it sounds like we have the perfect role for you! MECCA Brands has had exceptional growth in the past five years and we’re looking for the right people to help us deliver industry leading customer experience, in our Customer Care team.

We're looking for passionate Customer Care Specialists to join our team in either a Full-Time Fixed-Term roleuntil January 2027 or on a Casual basis.

Based at our Richmond Support Centre, you'll play a key role in creating exceptional experiences for our customers. Our Customer Care team operates between 6am and 10pm AEST.

• Full-time team members will enjoy a consistent weekly roster, including one weekend shift each week.

• Casual team members will have the flexibility to work across a variety of shifts to support our busiest trading periods. You will be available for a minimum of three shifts per week with one weekend shift, along with availability to work on Saturday 26 December (Boxing Day).

Key Dates

Before applying, please ensure you are available on the below key dates:

• Assessment Centre session on Tuesday 28 July 2026 (approx. 2 hours). There will be multiple sessions available to attend on this day.

• Available to commence your new role on Monday 21 September 2026.

• Available from Monday 21 September – Friday 9 October 9:00am – 5:00pm for your three-week induction in MECCA Support Centre, Richmond. Beyond Friday 9 October you will only be required to be available for your rostered hours. Please note that Friday 25 September is a Public Holiday, and you will not be expected to work on this day.

The Role You Could Play

Customer Care Specialists are responsible for delivering the ultimate customer experience that MECCA customers have come to expect. You will interact with our customers across phone, email and live chat. In this role you will be answering a variety of inbound customer queries, using your training and resources to be informative and solutions oriented. Every day will look different, as you move from questions on our loyalty program, delivery investigations, returns and service booking requests. Every interaction will require you to be empathetic, to think on your feet and be focused on delighting our customers. You will work both independently and as part of a team, as you leverage the experience and knowledge of other team members to find the right solution for our customers.

What You Will Bring

At MECCA we live and breathe our values and do whatever it takes to embrace a positive and energetic culture. We are looking for someone that always does what’s right by the customer and champions service experience, while also maintaining knowledge of our products, services, policies & procedures.

Our perfect Customer Care Specialist candidate has:

• Previous contact/call centre experience

• A true passion for providing exceptional customer experience and demonstrating authenticity and empathy in all customer interactions

• A motivated, can-do attitude, and maturity & resilience to work autonomously as well as part of a team

• Strong problem-solving and decision-making skills and drive for continuous improvement

• A friendly, calm and professional manner when dealing with customers

• A commitment to learning, growing and challenging themselves

• Fantastic written communication skills, including great spelling & grammar

• Strong technical skills including proficiency in Microsoft Office Suite and familiarity with ERP & CRM systems

• Ability to quickly learn new technology

Training and Development

We will provide you with the training and resources you require to succeed in your new role, including a three-week induction program with on-the-job training and sessions run by our training facilitator. You will have regular 1:1 sessions with your Team Leader, as well as monthly team meetings to stay up to date on what’s happening in the business. As you progress in your role at MECCA, you will work with your Leader to create a personalised development plan to build a long-lasting career with Australia and New Zealand’s most beloved beauty destination!

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

• Professional development programs and first-class digitised learning offering

• Health and well-being initiatives

• Reward and recognition programs

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

Benefits are subject to company policy, as updated from time to time.

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit www.mecca.com.au/careers

Applications close Friday 17 July 2026!