Customer Contact Comms Associate

Skills Required: Omnichannel Customer Communications.

Designation: Customer Contact Comms Associate.

Qualifications: Any Graduation required.

Years of Experience: 1 to 3 years.

About Accenture: Accenture is a global professional services company offering digital, cloud, and security expertise. It provides Strategy and Consulting, Technology and Operations services, and Accenture Song across more than 40 industries with a network of Advanced Technology and Intelligent Operations centers. Accenture serves clients in over 120 countries and employs 699,000 people globally. The company embraces change to create value and shared success for its clients, people, shareholders, partners, and communities.

Role Overview: The role involves managing and resolving customer queries, handling escalations and complaints, providing best resolutions, and ensuring closure within SLA timelines. Preferred candidates are good at email and chat communication and have strong typing skills. Customer communications span multiple channels including phone, text, chat, and face-to-face interaction.

Key Attributes:

• Adaptability and flexibility.
• Ability to work well in a team environment.
• Quick learner with agility.

Responsibilities:

• Solve routine problems based on precedent and guidelines.
• Collaborate with team and direct supervisor.
• Follow detailed to moderate instructions on daily tasks and new assignments.
• Make decisions impacting own work within focused scope.
• Work as individual contributor within a team.
• May require working in rotational shifts.

Equal Employment Opportunity Statement: Accenture is committed to diversity and inclusion, ensuring no discrimination based on age, race, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any protected category. The company fosters innovation through rich diversity.