Customer Experience Analytics Senior Lead -
Citi
Charlotte, North Carolina
Full-Time
$114,720
OfficeManager
The Customer Experience (CX) Analytics Lead plays a central role in transforming customer feedback and data into clear, actionable insights that drive meaningful business improvement. Supporting Citi's Retail Bank and Citigold team as part of an interdisciplinary CX team, this role is responsible for ensuring the Voice of the Customer is accurately captured, rigorously analyzed, and communicated through compelling narratives that are both easy to understand and straightforward to act on. The ideal candidate brings 10–15 years of deep expertise in customer data analysis, a strong analytical foundation, and the ability to translate complex findings into >------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.