Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century, focusing on innovation, sustainability, and operational excellence.
This role presents an exciting career opportunity in an international, fast-paced business environment known for diversity. The Customer Experience Consultant will engage with current and new customers, working with professional teams to deliver exceptional service.
Key responsibilities
- Provide first-class customer service efficiently and professionally, following documented procedures.
- Liaise with third party suppliers and other Maersk offices globally.
- Continuously seek new ways to improve customer service and business efficiency.
- Process documents accurately and timely in line with company policies and guidelines.
- Produce reports and statistics including client KPI reporting.
- Monitor third party supplier performance and identify areas for improvement.
- Support clients in problem-solving by understanding their business and challenges.
- Identify challenges in clients’ supply chain and suggest process optimization solutions.
- Attend client and internal meetings as needed.
- Participate in supply chain management projects and ad hoc tasks.
Requirements
- Passion for customer satisfaction and service excellence.
- Strong analytical and problem-solving skills.
- Ability to work under tight deadlines in a high-paced environment and continuously seek efficiency improvements.
- Expertise in Microsoft Word, Excel, and Outlook.
- Exceptional attention to detail.
Maersk values diversity, inclusion, and personal development in a collaborative workplace.
