Customer Experience Executive

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Duties & Responsibilities
● Receive and respond to users’ calls and emails in a timely and courteous manner
● Identify the users’ problem/need and find the appropriate solution in the available resources
● Document all information on customer interaction according to standard operating procedures
● Always strive for great customer satisfaction and experience
● Ensure that all calls are handled professionally based on the Quality Guidelines established by the Company and our Client
● Ensure consistency of performance in handling of customer interactions
● Perform other duties as assigned by the manager or team leader

Qualifications and Key Competencies
● With Excellent English Communication (Oral and Written)
● Experience on phone and email support preferred
● Graduate accreditation highly desirable
● Knowledge of the Google platform desirable Skills & Capabilities
● Excellent communication and data entry skills
● The ability to communicate with a wide range of people
● Effectively prioritise tasks based on urgency and deadlines
● Positive attitude and ability to be flexible and work as part of a team to achieve mutual goals
● Excellent attention to detail and ability to work under time pressure
● Proven ability to work autonomously and collaboratively
● Flexible and has the ability to quickly adjust to frequent process and information changes