Customer Experience Lead, Money
Robinhood
Westlake, Texas
Full-Time
$124
OfficeManager
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If youre ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the worlds biggest financial problems. Were looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isnt a place for complacency, its where ambitious people do the best work of their careers. Were a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Money (Credit and Banking) team is dedicated to supporting customers navigating Robinhoods banking, credit, and money movement products. As a Customer Experience Lead (CXL) for Money, you will act as the primary escalation point, subject matter expert, and coach for the Money/Credit team. You will partner closely with the Money Manager to drive team readiness and ensure our agents deliver an expert, high-touch service experience.
This role is based in our Westlake, TX office(s), with in-person attendance expected at least 5 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and youre ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and workwelcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.