Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver Brand Promises. Deliver friendly customer service.
Responsibilities
- Assist Store Manager in managing adherence to SOPs and company programs ensuring compliance with laws and policies.
- Ensure frontend policies and procedures are followed; achieve your KPIs and manage your team to achieve theirs.
- Plan and lead execution of class and in-store events as per company programs.
- Lead omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Support inventory processes including RTV and ASN activities.
- Assist onboarding new team members.
- Train, observe, and coach customer experience team for performance and results.
- Serve as Manager on Duty (MOD).
- Maintain positive, respectful interactions and serve as a role model.
- Acknowledge customers, help locate products and provide solutions.
- Participate in truck unloading and stocking processes.
- Cross train in Custom Framing selling and production.
- Lead delivery of custom framing solutions if no Framing Manager present.
Physical and Work Environment Requirements:
- Standing for long periods, moving throughout store, bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes, accessing high shelves, potential outdoor work.
- Work hours include nights, weekends, and early mornings.
Preferred Experience:
- Retail management experience preferred.
