Customer Experience Specialist

Job Description:

At Huntsman we’re currently looking for a Customer Experience Specialist to join our Global Excellence team. This role has been created to strengthen our customer journey by supporting key initiatives across service, customer insights, digital tools, and experience optimization.

You will contribute to projects that enhance how our customers interact with Huntsman and ensure we deliver a consistent, seamless, and high‑quality experience across all touchpoints.

We are looking for someone who is curious, analytical, and customer-focused, with a strong interest in improving processes, systems, and customer journeys on a global scale.

The role is based in our Krakow Business Center.

Do you think you’re the right fit for this opportunity? Apply today!

Role Responsibilities:

As a Customer Experience Specialist, you will be responsible for:

• Supporting and coordinating global customer experience initiatives, focusing on continuous improvement of customer journeys, tools, and data quality across the organization.

• Collecting, consolidating, and analyzing customer feedback globally, including management of survey tools and reporting (e.g., Customer Gauge).

• Coordinating service enhancement activities and ensuring structured follow-up on user feedback.

• Acting as administrator for the CRM platform (C4C), providing first-level user support, ensuring smooth system adoption, and coordinating with global key users.

• Maintaining KPI dashboards, ensuring high data accuracy, and supporting the development of new commercial dashboards and insights.

• Participating in transformation projects, supporting coordination, documentation, testing, and communication activities.

• Collaborating closely with cross-functional teams including Customer Service, Sales, Marketing, Supply Planning, and regional stakeholders.

• Supporting operational compliance and ensuring alignment of processes, systems, and customer-facing activities across regions.

• Enabling commercial teams with relevant tools, data, and insights to enhance customer experience performance.

Experience and Competencies:

We are looking for experienced candidates with a background in customer service, operations, or customer experience, and a strong interest in working in an international, transformation-driven environment.

What we are looking for:

• 2–3 years of experience in Customer Service, Order Management, or similar roles

• Experience with CRM and/or ERP systems (SAP exposure is preferred)

• Good Excel skills are an advantage

• Strong analytical skills, including experience with data, reporting, and dashboards

• Proven ability to work with cross-functional and international stakeholders

• Strong communication and collaboration skills

• Ability to adapt quickly in a dynamic environment and support change initiatives

• Experience with process improvement, transformation projects, or automation initiatives is an advantage

What next?

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us:

At Huntsman, we pride ourselves on being a people-oriented organization.

Our family-like atmosphere is cultivated by our diverse groups of team members around the world.

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

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