Customer Experience Specialist (International)
Justworks, Inc.
Mexico City, Mexico
Full-Time
Competitive
HybridSenior
At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were >Our Values
If this sounds like you, youll fit right in.
As a Customer Experience Specialist, you are a dedicated professional with extensive customer service and technical support experience. Your expertise is mostly in diagnosing issues, reporting bugs and incidents, providing practical solutions, and enhancing user satisfaction, including within international payroll, benefits, and EOR contexts. With a keen eye for detail and a commitment to excellence, you have a proven track record of successfully managing complex customer support cases, resolving critical moments, and developing innovative solutions that improve service delivery.
You have a unique ability to adapt your technical knowledge to assist our frontline support with a variety of situations, including navigating global customer scenarios, diagnosing their problems, and ensuring they receive timely and accurate solutions. You have the drive to continually identify and provide critical feedback to our internal teams to improve our product offerings and functions, including those supporting international expansion. You are excellent at communicating complex information about our product, processes, and international requirements in an understandable and patient way, which will be vital to building strong relationships with our internal customers and team members.
As a CX Specialist, how results are achieved directly impacts your success and ultimately our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things.Curious - the innate desire to learn, grow, and understand.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
#LI-Hybrid #LI-MM3
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.