Customer Operations Advisor

Customer Operations Advisor

Description -

The following posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

Responsibilities

• Acts as a first point of contact for solving and delivering solutions to customer inquiries.

• Responsible for managing the backlog through digital tools and track end-to-end process.

• Communicates order status and process improvement opportunities.

• Engages and drives conversations with internal teams and external customer to solve business process issues.

• Provide >

  Job -

  Sales Operations

  Schedule -

  Full time

  Shift -

  No shift premium (Mexico)

  Travel -

  No

  Relocation -

  No

  Equal Opportunity Employer (EEO) -

  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

  Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

  For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"