Customer Operations Specialist
GoCardless
Riga, Latvia
Full-Time
$130
RemoteSenior
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! Were committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner were here to help!
And remember: we dont expect you to meet every single requirement. If youre excited by this role, we encourage you to apply!
This role is part of the International Customer Operations team. As a member of this team, you will be responsible for supporting GoCardless customers by handling a variety of enquiries via email and phone. These range from general support requests to more technical investigations involving our product. You will also assist partners and developers in effectively using GoCardless. Youll use our in-house systems to help ensure that you can deliver the best support experience possible.
As a Customer Operations Specialist, you will act as an escalation point for our French and UK merchants. Youll be responsible for resolving complex issues that require a higher level of support, ensuring timely and effective solutions while maintaining a high standard of customer satisfaction. In this role, youll work independently, collaborating with cross-functional teams as needed and contributing to continuous improvement initiatives within the wider Customer Operations function.
Rotational shift, Monday - Sunday, through 4 days (4 days working - 4 days off etc) 8am-8pm
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point ( 1533- 2300 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Were building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, heres where we stand:
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latestD&I Report
Were committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, were working towards a climate-positive future. Check out our sustainability action plan here.
Find out more about Life at GoCardless via X, Instagram and LinkedIn.