Customer Quality Relation Specialist with French

Job Description Summary

Reporting to the Customer Quality Relation manager, the Customer Quality Relation Specialist, will be responsible for executing key post-market activities, such as ensuring efficient local product complaint process & follow up with customers, and other PMQ tasks, for all BDX Business Units mainly in France & Benelux but not only, in line with the regulatory environment & internal processes

Job Description

Main responsibilities will include:

• Manage Customer Requests: Address quality-related customer inquiries promptly and provide effective resolutions.
• Support Business Units: Assist BDX business units and stakeholders in customer communications.
• Build Relationships: Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post-market quality function.
• Monitor Feedback: Organize and analyze customer feedback to identify improvement opportunities.
• Provide Training and Coaching: Support and train local teams, including on-site visits when needed, on post-market quality issues.
• Report Performance: Prepare and present regular reports on CQR metrics and performance to Quality and BU leadership at the EMEA level.
• Implement Corrective Actions: Validate and communicate corrective actions with stakeholders, maintain monitoring records, and ensure timely execution in affected regions.
• Disseminate Procedures: Share quality procedures and manage scheduling and tracking of related training.

Requirements:

• Degree level or equivalent qualification in a relevant subject area.
• Nice to have knowledge of the European regulatory and legal requirements in the field of Medical Devices and in vitro Diagnostic Medical Devices and any specific local Cluster requirements.
• Good English and French language skills (both written and spoken).
• Good written and verbal communication.
• Demonstrated ability to adapt to changing needs of the organization; including taking on broader aspects of a task and leveraging skills and knowledge to deliver better outcomes for the organization.
• Capable of managing various activities at the same time and meeting internal and external deadlines.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information
zł62,200.00 - zł94,825.00 PLN Annual