The Customer Relations Specialist is responsible for coordinating the research, resolution and response for customer inquiries and complaints for Chubb Personal Risk Services (PRS). The role involves working closely with customers, PRS and Business Partners, and Corporate Offices to ensure timely resolution of complaints, supporting key stakeholders while complying with requirements and guidelines. This role significantly impacts customer retention and company reputation. Responsibilities include managing customer inquiries/complaints, communicating resolutions, collaborating with various departments, managing CRM tools, supporting business partners, and recommending process improvements. The role requires a Bachelor's Degree preferred with 3-5 years experience in Personal Lines Insurance, strong communication and problem-solving skills, and ability to work independently and strategically. Salary range is $75,000 to $90,000 with eligibility for discretionary annual incentives and comprehensive benefits.
