Customer Relationship Representative
PHINIA
Unknown, województwo mazowieckie, Polska
Full-Time
Competitive
OfficeExecutive
ABOUT US
PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.
At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.
Our Culture
PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
Career Opportunities
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
JOB PURPOSE
The Customer Relationship Representative to support the wider customer service team across EMEA. The role will predominately look to interact with customers through various channels and will support our customers by providing exceptional first-line support to ensure our customers receive quality support.PAY RANGE
KEY RESPONSIBILITIES
Key Responsibilities
➢ Ensure all orders (including electronic transmission) are loaded accurately and any errors amended to allow uninterrupted process & meet legal requirements.
➢ Manage operational liaison for issues related to packing & shipment of orders & reverse logistics.
➢ Co-ordinate the processing of reverse logistic requests (returns, stock cleanse, core management, warranty, quality).
➢ Handle complaints/discrepancies. Log & ensure resolution provided in a timely manner to the customer’s satisfaction.
➢ Call handling. Ensuring the call is handled in a professional, friendly manner. Always acting as the company Gatekeeper.
➢ Analyze material availability to satisfy customer enquiries, gaining information from the supply chain & reporting any issues.
➢ Provide reports for customers as they request using appropriate tools within the system.
➢ Issue finance documents (credits, debits) in line with relevant processes & legal requirements.
➢ Process software licenses & invoices.
➢ Liaise with sales colleagues on a regular basis.
➢ Handle emails from customers and colleagues in a timely manner, ensuring the subject has met the customers satisfaction.
➢ Working in line with DOA and all written processes.
What we’re looking for
➢ Excellent telephone and email handling skills.
➢ Strong Excel knowledge.
➢ Strong analytical skills
➢ SAP is an advantage but not mandatory.
➢ Familiarity with Salesforce.
➢ Polish, English, additional Central and Eastern European languages would be advantageous
➢ Ability to work well in a team.
➢ Teams application is used widely within the business so experience is useful.
WHAT WE OFFER
We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
WHAT WE BELIEVE
Product Leadership - Innovation that brings value to our customers
Humility - Seeking out diverse perspectives and working collaboratively
Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
Integrity - Taking responsibility for our decisions and doing what is right
Accountability - Taking ownership of our actions and driving results
SAFETY
You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
EQUAL EMPLOYMENT OPPORTUNITY
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
VISA SPONSORSHIP
PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS
Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
GLOBAL TERMS OF USE AND PRIVACY STATEMENT
Please access the linked document by clicking Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.