As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
About the Role
As a Customer Remote Support (CRS) Agent, you provide both reactive and proactive technical support for BD COR. You help customers and field teams maintain system continuity, reliability, and confidence in a critical molecular diagnostics platform.
You collaborate closely with Field Service Engineers, internal specialists, training teams, and global service partners to troubleshoot issues, improve remote resolution, and drive service excellence across EMEA.
Key Responsibilities
- Provide remote technical support for moderately complex to complex customer issues across high-volume channels
- Apply structured troubleshooting, including log analysis, database review, connectivity checks, and workflow-based investigation
- Partner closely with Field Service Engineers and internal specialists for escalations or on-site support needs
- Monitor system performance trends and support proactive service improvement initiatives
- Maintain accurate case records, escalation tracking, and complaint-related documentation aligned with quality requirements
- Participate in technical training and knowledge-sharing activities across the EMEA region
- Contribute to weekday on-call support coverage to ensure service continuity
About you : - Bachelor's degree in engineering, technical field, or equivalent experience
- Experience in technical support, system support, field service, or troubleshooting (diagnostics, medical devices, or electronics preferred)
- Strong problem-solving and troubleshooting skills using scientific and technical reasoning
- Clear communication skills with the ability to explain technical topics to different audiences
- Strong interpersonal skills and ability to prioritize tasks in a quality-regulated environment
- Fluency in English, French , Spanish any European languages
- Experience supporting BD COR or similar molecular diagnostic systems
- Knowledge of networking, LIS, databases, software, or connectivity troubleshooting
- Experience in regulated healthcare, diagnostics, or medical device environments
- Familiarity with data analysis tools or methods (e.g., SQL or Python)
Click on apply if this sounds like you!BD is proud to be certified as a Top Employer 2026 in Europe, reflecting our commitment to creating an exceptional working environment !
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
To learn more about BD visit: https://bd.com/careersWhy Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
Primary Work LocationNLD Drachten - Kraaiheide
Additional LocationsWork ShiftNL BV 40 Hr M8T8W8T8F8 (Netherlands)
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "
Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information€48.500,00 - €74.000,00 EUR Annual
