Customer Service Advisor

Annual salary: up to £28,598.37

Customer Service Advisor

Location: Crawley

Contract: Full Time / Permanent / Office Based / Monday to Friday 08:00 – 17:00

Salary: £28,598.37

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

• Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments

• Ensure correct diagnosis of repair made via the branch operating system.

• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.

• Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.

• Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.

• Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.

• Provide additional support to Administration or Customer & Community Team where required.

• Attend informal and formal meetings and training sessions as required.

Role Criteria

• Customer service focused.

• IT literate especially Microsoft

• Ability to deal with challenges and complaints.

• Reliable and hardworking

• Excellent verbal and written communication skills

• Good Telephone manner

• Reside in the Crawley Borough or close surrounding areas

Benefits we can offer you

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.