Customer Service and SC Cost Analysis Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

As O2C and SC cost analysis Manager, you’ll manages mainly daily sales order, billing and invoicing as well as in SAP. You will communicate with cross-functional teams and warehouse related to order management.

Responsibilities:

• Responsible for managing daily sales order processing and billing activities to ensure timely dispatch.
• Maintain and update the customer master data and mapping accurately.
• Manage return, credit/debit posting.
• Manage monthly/year-end sales closing, including tax invoice issuance and preparation of internal reports.
• Manage and report dispatch details of HFF and pharmaceutical products to the government authorities.
• Lead and prepare the monthly/yearly supply chain cost with finance team.
• Support the measurement and delivery of service levels and OTIF target.
• Support the measurement and delivery of the target on ‘No order touch’ (auto release).
• Collaborates with key stakeholders, including accounting authorities/auditors.
• Address and resolve order related SAP issue, including data interface. Provide guidance to order processors on order related issues.
• Manage ordering website and oversee the third-party vendor responsible for its maintenance.
• Lead cross-functional communication on order management.
• Support (or SME) SCM Project

Requirements:

• Preferred University degree in Finance, IT or Supply Chain.
• Minimum 10+ years of experience in O2C or SCM, ideally within the FMCG industry.
• Previous experience in related function (Sales order/ Billing, Reporting, Customer management, Customer master management etc) preferred.
• Proficiency in English and Korea is required. (spoken and written).
• SAP skills highly desirable.
• Advanced Excel proficiency.

Job Posting End Date

2026-07-21

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.