Customer Service Coordinator

Purpose of the role

The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Location: Belfast

Responsibilities

• Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.

• Proactively and professionally respond and manage customer calls/queries

• Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries

• Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments

• Provide Quotations to customers in a timely manner, to a professional standard.

• Support the Clinical Sales Team in managing key customer accounts

• Nurture and maintain a positive relationship with principles and suppliers

• Actively contribute to a very positive team environment and performance.

• Other duties that may be assigned from time to time.

Role Requirements

• 1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.

• Knowledge and experience of all aspects of the role as outlined.

• Customer Orientation: exceptional service to meet and exceed customers’ expectations

• Results Orientation: Deliver measurable results. Makes and meets commitments

• Proven track record of achieving and exceeding set KPI’s and targets

• Attention to Detail, ensuring work is executed accurately and completely

• Demonstrates energy, real initiative, and ability to work independently

• Strong interpersonal skills with a collaborative and team approach

• Professional and effective communicator, written and oral. Strong telephone skills.

• Excellent organization and planning skills

• Strong administrative and IT/computing skills

• Resourcefulness to deliver a high-quality service

• Previous experience of medical device sales/customer support, an advantage

Why work with us

Our core values, titled our Medtech Mindset, guides our culture and work environment:

• We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.

• We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.

• We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

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