Customer Service Logistics Representative

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

This Job Posting is for an existing vacancy.

Work Authorization: Candidates must be legally authorized to work in Canada at the time of application and throughout employment. Visa sponsorship is not available for this role.

Relocation: No relocation assistance is available. Candidates are expected to reside within commuting distance of the position location, or relocate at their own expense.

Salary Range: The base salary compensation range for this position is $70,000 - $85,000 plus bonus and benefits.

Job Purpose:

The Customer Service Associate provides exceptional service to internal stakeholders and external customers by managing customer orders from order to invoice with accuracy, quality, and efficiency. This role also supports the execution of key business initiatives, including displays, new products, discontinuations, and item transitions, while resolving inquiries, coordinating with internal teams, and contributing to service performance metrics such as OTIF, on-time delivery, deduction management, and customer satisfaction.

Why Join Haleon?

• Competitive compensation and annual bonus package.

• Comprehensive and flexible benefits program from day 1.

• Defined contribution pension plan with employer contribution.

• Optional Haleon Savings Plan with employer matching.

• We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality.

• Inclusive, diverse, and collaborative culture.

• Commitment to development and career progression.

• Hybrid model in a modern office located in Mississauga.

• Fitness centre, annual fitness subsidy, and bistro onsite.

Key Responsibilities:

This role will provide YOU with the opportunity to lead key activities to progress YOUR Customer Service career. These responsibilities include some of the following…

• Manage customer orders from order to invoice, ensuring high levels of accuracy, quality, and service for strategic customer accounts.
• Support customer order management and distribution execution of internal business initiatives: displays, new products, discontinuations, item transitions, etc.
• Serve as the first point of contact for internal and external customers regarding orders and product availability inquiries.
• Handle customer inquiries through to resolution by negotiating with customers and collaborating with internal departments as required.
• Engage third-party logistics partners when shipment tracking or documentation is requested by customers.
• Provide proactive communication to customers and sales teams on shortages and ensure shortages are coded correctly for reporting.
• Manage and resolve customer claims related to non-compliance and over, short, and damaged orders through accurate creation of returns authorizations, credits, and debits.
• Follow Order to Cash and Inventory Management SOPs to ensure process compliance and consistent execution.
• Drive automation and optimization of customer service processes to improve resource efficiency, cost to serve, and service levels.
• Support customer service industry best practices and contribute to performance across key metrics including OTIF, on-time delivery, deduction management, and customer satisfaction.

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• College/University degree or equivalent experience
• Minimum 3 years of experience in a customer service position, preferably in fast moving consumer package goods industry (FMCPG)
• Expertise in core software applications to the role: SAP, Excel, Outlook, Power BI
• Excellent verbal and written communication skills in English and French
• Experience managing customer orders, inquiries, and issue resolution with a strong focus on accuracy and service

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Bilingual capability considered an asset
• Strong analytical and organizational skills
• Comfort working in a multitask environment with the ability to discern priorities effectively
• Ability to work effectively in a team environment and collaborate across functions
• Strong service orientation, flexibility, and adaptability to unforeseen situations
• Creativity and initiative to identify new ways to satisfy customer requirements

AI Statement:

At Haleon, we are committed to a fair, transparent, and human-centered hiring process.

We do not make automated hiring decisions or automated candidate dispositions within our Talent Acquisition systems. All decisions regarding whether to advance a candidate in the hiring process are made by human recruiters and hiring managers.

While we utilize AI tools to assist in ranking candidate profiles based on their experience and alignment with job requisitions, these tools are used solely to support our teams in reviewing applications more efficiently. A human always reviews this data and makes the final decision on candidate progression.

#LI-Hybrid

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.