Customer Service Manager
Flex
Mexico, Guadalajara
Full-Time
Competitive
OfficeManager
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Guadalajara, North Campus.
Reporting to the Director, Program Management the Customer Service Manager is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem-solving resources and effectively managing a customer service team.
What a typical day looks like:
Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies.
Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels.
Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions.
Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis.
Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement.
Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures.
Manages customer order processes to ensure on-time delivery aligned with sales plans.
Ensures proper planning and execution of shipments according to company priorities and customer requirements; communicates delivery commitments.
Completes audits, identifies trends, and leads implementation of system improvements.
Keeps knowledge updated through professional development and industry practices.
Trains staff in tools and systems to increase efficiency and performance.
The experience we’re looking to add to our team:
BA/BS in international business, logistic or related field.
Sr experience in as a planner or a similar position.
Fluent English.
Experience in ERP systems such as Baan, Oracle, SAP.
Leadership experience managing small teams.
Strong client communication skills.
Intermediate negotiation skills.
Experience in manufacturing, electronics environments preferred.
Background in CSR, order management, logistics, or finance with logistics exposure.
Strong understanding of AP processes, basic financial concepts, logistics & international trade.
What you’ll receive for the great work you provide:
Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.
Life Insurance.
KJ12
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).