Customer Service Officer

Job Description:

About the Company

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at

http://envistaco.com.

About the role:

Customer Service Officer – Thailand

We are looking for a proactive and detail-oriented Customer Service Officer to join our Thailand team. Reporting to the Customer Service Manager, you will play a key role in ensuring smooth order execution, delivering excellent customer service, and supporting a lean, efficient operation across Sales, Supply Chain, and Logistics.

What You’ll Do

• Manage end-to-end order processing and billing with high accuracy and timeliness

• Coordinate closely with 4PL partners, Sales, and internal teams to ensure seamless order fulfilment

• Track orders and proactively resolve delivery or transactional issues

• Manage product loan transactions, including tracking, reconciliation, and system updates

• Maintain data accuracy and support reporting and audit requirements

Job Requirements:

What You’ll Bring

• Manage end-to-end order processing and billing with high accuracy and timeliness

• Coordinate closely with 4PL partners, Sales, and internal teams to ensure seamless order fulfillment

• Track orders and proactively resolve delivery or transactional issues

• Manage product loan transactions, including tracking, reconciliation, and system updates

• Maintain data accuracy and support reporting and audit requirements

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.