Customer Service OP

SUMMARY OF ROLE HERE (

What you’ll do:

• Follow security processes & procedures at all times when performing expected duties due to the visibility of personal data.

• Regular attendance is an essential function of the job and is required.

• Deliver outstanding service by addressing inquiries, resolving concerns, processing requests, validating data and exceeding customer expectations using EWS applications, such as G-Suite.

• Collaborate effectively with colleagues across departments to ensure a seamless customer experience and service delivery.

• Embrace a culture of continuous learning, readily adapting to new products, services, and work processes.

• Stay informed about industry trends and maintain current knowledge of company products and services.

• Achieve and surpass established targets and performance goals.

• Other duties as assigned

What experience you need:

• High School Diploma (or equivalent).

• B2+ English proficiency.

• 6 month minimum experience in any job with attention to details while engaging with customers while navigating multiple system tools. Example: mortgage industry, tax preparation services, insurance claims, direct or indirect customer service.

• Ability to organize work duties and perform job functions independently preferred

• Ability to effectively navigate complex system tools in order to support multiple products

• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.

• Strong listening skills

• Strong key-boarding skills

• Must show excellent attention to detail.

• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.

• Must adhere at all times to security requirements.

• Must exhibit strong organizational, problem-solving, and analytical skills.

• Must have experience with email and be able to navigate with common desktop software such as G-Suite

• Must have excellent listening, oral, and grammatical communication skills.

• Must have strong interpersonal skills and professional attitude.

What could set you apart:.

• A positive attitude, a strong work ethic, and a commitment to continuous learning and development.

• Ability to work effectively both independently and as part of a team while managing multiple priorities.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time