Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
Summary:
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Flex Aguascalientes .
This role will be In-charge of communicating with customers and deal with customer's inquiries.
Responsibilities:
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
- SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
- Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
- Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
- Create CMF, MRF and PQR.
- Involve in CFT, Operations and customer meetings.
Qualifications:- Typically requires a Bachelor's degree (BA or BS) or equivalent work experience.
- Typically requires 5 years' experience in a Customer Service-related position.
What you'll receive for the great work you provide: - Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
KM09
Job CategoryOperations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
