Customer Service Representative
Allstate
National General Tijuana, Unknown
Full-Time
Competitive
OfficeExecutive
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
About IntegonWhatYou’llDo
Take ownership of customer and agent inquiries, issues, and errors, anddeterminethe best next step.
Answer incoming calls andprovideclear guidance on existing policies.
Serve as the first point of contact after policy sale byidentifyingrisks, asking key questions, and gathering required information.
Document call details, process policy changes, answer billingquestions,andmaintainexcellent phone etiquette.
Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
Review policy details,identifyspecial circumstances, and provideaccuratecoverage information.
Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.
What You Bring
Required
High School Diploma or GED.
Advanced English and Spanish (fully bilingual).
Strong verbal and written communication skills.
Ability to multitask while navigating multiple systems.
Proficiencyin Microsoft Office (Word, Excel, Outlook).
Attention to detail and ability to follow structured procedures.
Preferred (Nice to Have)
Call center experience.
Insurance industry knowledge.
WhyIntegon
We offer rewards that support your wellbeing, your family, and your growth.
CompensationandFinancial Benefits
Paid training.
Fully reported wages to IMSS andInfonavit.
Savings Fund.
Profit Sharing.
Weekly food vouchers.
Weekly payment schedule.
Life and burial insurance.
Wellbeing
Nine days of Paid Time Off (in addition to annual vacations).
Nine paid company holidays per year.
Marriage Leave.
Parental Leave.
Access to learning platforms for your professional development.
Employee referral program.
Discounts with partner establishments.
Monthly employee events and celebrations.
Workplace
On‑site parking.
On‑site wellness center.
On‑site coffee shop.
Gaming room.
Who Thrives Here
You’llsucceed in this role ifyou’resomeone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.
Apply Today
Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.
Skills
Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service DeliveryJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
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