Customer Service Representative

Job Description:

At Huntsman, we are looking for a positive and energetic Customer Service Representative to support B2B customers in line with our business and supply chain processes. In this role, you will take full ownership of Order-to-Cash performance while ensuring service level compliance.

You will join our international EAME Customer Service team, managing daily customer interactions across order management, logistics coordination, and post-delivery support.

Reporting to the Customer Service Team Leader, you will oversee the full sales order lifecycle - from order entry and coordination to delivery, invoicing, and follow-up, while developing your customer service and supply chain expertise in a dynamic environment.

Do you think you’re the right fit for this opportunity? Apply today!

Role Responsibilities:

As a Customer Service Representative, you will be responsible for:

Customer & Stakeholder Management

• Act as the main contact for EAME customers, ensuring timely and professional communication
• Build strong relationships with customers and internal stakeholders
• Provide proactive updates and follow-ups on orders and deliveries

Order-to-Cash Execution

• Manage the end-to-end order-to-delivery process in SAP, ensuring data accuracy
• Coordinate with supply chain and logistics to ensure timely deliveries
• Handle required documentation (including customs and export)

Problem Solving & Performance Excellence

• Identify and resolve order, delivery, and documentation issues
• Ensure early detection and resolution of deviations to maintain OTIF performance
• Manage VMI/consignment processes and related financial settlements

System & Process Optimization

• Promote digital tools (e.g. customer portal) to improve efficiency
• Support continuous improvement initiatives

Customer Issue Management

• Manage and follow up on customer complaints and claims

Experience and Competencies:

What we are looking for:

• Bachelor’s degree in Communications, Logistics, Marketing, Finance, or a related field
• Experience in export operations, customer service, or international order processing; experience with non-EU and Arabic-speaking markets is a strong advantage
• Familiarity with Order-to-Cash processes and concepts such as Incoterms and various payment methods
• Solid knowledge of SAP and Excel
• Flexibility to support diverse markets, with a focus on export activities across Africa, the Middle East, Ukraine, and other regions
• Excellent communication and stakeholder management skills, with the ability to build strong relationships and influence others
• Strong problem-solving skills, attention to detail, and a service-oriented mindset
• Proactive team player with the ability to work independently
• Resilient under pressure, with the ability to manage multiple priorities with high accuracy
• Strong cultural awareness when working with international customers

What next?

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us:

At Huntsman, we pride ourselves on being a people-oriented organization.

Our family-like atmosphere is cultivated by our diverse groups of team members around the world.

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

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