Customer Service Representative - Accredo - Remote

Make a meaningful difference supporting patients with rare and complex conditions. In this role, you will be part of the Accredo Rare Disease team, helping ensure patients receive the medications they need on time while delivering a high level of care, accuracy, and professionalism.

Position Overview

As a Customer Service Representative, you will serve as a primary point of contact for patients and members, handling a high volume of inbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy. You will play a key role in coordinating medication deliveries and providing timely, accurate information to support patient needs.

This is a fully remote position. Candidates must have reliable internet, a distraction-free workspace, and the ability to work independently without dependent care responsibilities during scheduled work hours.

Training and Schedule Expectations

Start date is July 27

Required 12-week training period with no absences

Training schedule: Monday through Friday, 8:00 AM to 5:00 PM CST

After training: Monday through Friday, 10:00 AM to 7:00 PM CST

Location Requirement

Candidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN.

Responsibilities

Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care

Coordinate and schedule medication shipments to ensure timely delivery

Provide updates on order status and answer questions clearly and accurately

Support payment collection or co-pay assistance when applicable

Transfer calls to appropriate departments when specialized support is needed

Use sound judgment to resolve customer concerns and de-escalate challenging situations

Maintain accuracy and efficiency while meeting performance and quality expectations

Adapt to changing processes, systems, and patient needs in a fast-paced environment

Qualifications

Required

At least 6 months of customer service experience

High school diploma or equivalency

Strong verbal communication skills and ability to explain information clearly

Demonstrated ability to work in a fast-paced, high-volume call environment

Reliable internet access and a distraction-free home workspace

Ability to attend and complete full training without absences

Preferred

Experience in a remote call center environment

Experience in healthcare, pharmacy, or benefits-related roles

Core Competencies

Action oriented with a strong sense of accountability

Effective de-escalation skills and ability to handle sensitive conversations

Strong decision-making and problem-solving skills

Situational adaptability in a dynamic environment

Resilience and ability to manage high call volumes

Clear, professional communication style

Benefits and Growth Opportunities

We are committed to supporting your well-being and professional growth. Employees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance. In addition, this role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.