Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Service Representative will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. You are the main point of contact for all customer related queries, including problem solving. Close collaboration with customers and internal parties to ensure maximum customer satisfaction.
Key Accountabilities
- Process orders timely, monitor order patterns, anticipate demand, understand customer requirements, pro-actively inform customers of delays with deliveries. Work closely together with customers, logistics & scheduling team to ensure the customer's delivery requirements can be met.
- Contribute to an efficient payment process by ensuring accurate and timely invoicing, reduce outstanding payment balance by timely follow up on disputed invoices. Process complaints within the relevant system and ensure resolution towards the customer within the given business rules.
- Run reports & analyze the data. Be able to challenge customers and support sales discussions with customers about their call-off pattern, contract usages and planning deviations.
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
- Bachelor's degree in a related field or equivalent experience
- Perfect in French, fluent in English and Dutch
- Excellent verbal and written communication skills
- Customer service orientated, be customer driven
Preferred Qualifications- 3-5 years relevant working experience in a related environment
- Good time management skills to deal with multiple priorities
- Attention to detail
- Adaptable
- Commercial awareness
- Pro-active
- Problem solving and decision making
- Relentless determination
- Ensure and accept accountability
- You are Positive & optimistic, open minded, flexible and a real Team player
#LI-AC1
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
