Why Choose Us:

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

Our priority is to make sure we hire strong leaders who are committed to excellence in customer service, employee development, and operational efficiency, and care about the safety of our drivers and the service provided to the community.

As a Customer Service Supervisor with us, the minimum responsibilities are:

• Supervise, coach, and support a team of Customer Service Representatives to ensure high performance, engagement, and service excellence

• Monitor call volume, service levels, and team productivity to ensure operational targets are met

• Assist with handling escalated customer inquiries, complaints, and complex billing or service issues

• Oversee customer account management, including service setup, modifications, cancellations, and billing accuracy

• Collaborate with internal departments (operations, dispatch, billing) to resolve issues and improve service delivery

• Ensure adherence to company policies, procedures, and safety standards

• Provide training, performance feedback, and ongoing development to team members

• Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency

What We Need From You:

• Minimum 2–3 years of high-volume Customer Service experience, with 1+ year in a supervisory or leadership role preferred

• Strong leadership, coaching, and team management skills

• Experience handling escalated customer issues and driving resolution

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to multitask in a fast-paced environment

What You’ll Get From Us:

• Competitive Wages ($70,000 - $75,000 anually plus bonus)

• Retirement Plan with company match; let us help you save for your future

• Benefits; Medical, Dental, Vision

• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan

• Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.