Customer Service Technician

Crest Nicholson's Eastern Divisionis looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faultyworkmanshipand replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is asite basedrole where you will be travelling from your home address to our development locations.

The Role

This is a customer facing role where a Customer Services Manager will raise requests of works for completion, and where you willbe in charge ofcommunicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works willcommenceand be completed within set timescales.

It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordancetoour quality standards.

Examples of your work will include:

• Painting

• Mastic Replacement

• Wall Tiling

• Carpentry work such as easing doors, creaking floors etc.

• Paving slab adjustment

• Plaster repairs

• Kitchen unit adjustments

When completing and undertaking work you will provide the Customer Service Manager with regular progress reports and keep him/her aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems.

All work shall be carried outin accordance withour Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.

About You

We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well asdemonstratingexcellent organisational skills and time management.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We creategreat placesfor our customers to live, selecting desirable locations for our developments and takinga holistic approachto the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

• CompetitiveSalary

• CompanyBonusScheme

• CompanyVehicle

• Private pension

• Private healthcare and cash plan options

• 25days' annual leave

• Cycle to work scheme

• Share save scheme

• Gym membership discounts

We are an inclusive employer; the Company will consider flexible working requests for all roles.

Weseekto be an ethical and progressive employer which encourages a culture of openness,creativityand continuous professional development and which rewards the effectiveness and loyalty of our employees as an equalopportunitiesemployer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.