Customer Specialist - Part Time

As a Customer Specialist at CarMax, you will provide exceptional customer service by guiding customers through every step of their car buying and selling journey. Responsibilities include conducting vehicle condition assessments, receiving and reconciling vehicle inventory, performing cosmetic inspections, handling administrative duties such as paperwork and billing, and creating service appointments. The role requires strong communication skills, ability to build relationships, team behaviors, attention to detail, and the ability to multitask in a fast-paced environment. Candidates should have a High School Diploma (or equivalent), sales and customer service experience preferred, a valid driver's license, and basic skills with Microsoft Office Suite.

Essential Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for customer appraisals.
• Receive vehicles shipped to CarMax and perform daily inventory reconciliation.
• Perform cosmetic inspections according to CarMax Quality Standards.
• Handle administrative duties including reports, paperwork, finance communication, and cash management.
• Manage service appointments and repair order invoice accuracy.

Qualifications and Requirements

• Exceptional communication and confidence in self and product.
• Strong relationship-building and team behavior.
• Ability to balance customer and business needs.
• Detail-oriented and capable of multitasking in a high-energy environment.
• Ability to lift objects up to 25 lbs.
• High School Diploma or equivalent.
• Preferred sales and customer service experience.
• Valid Driver's License.
• Basic Microsoft Office skills preferred.