Customer Success Associate

About EROAD

A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

We’relooking for a Micro Customer Success Manager to support a portfolio of small business customers, ensuring they get real value from our products and services.

About the Role

In this role youyou’llmanage a portfolio of customers within the <$40k ARR segment, supportingonboarding, engagement, and long-term customer value.

You'llalso drive retention through renewals, upgrades, and add-on salesand deliver proactive, scalable customer support.

In this role you will:

• Manage a portfolio of small business customers to drive satisfaction and retention

• Guide customers on the best EROAD products based on their needs

• Support onboarding through training and resources

• Process upgrades, renewals, and add-ons accurately

• Respond to customer queries within SLA and resolve issues end-to-end

• MaintainaccurateCRM records of customer interactions

• Ensure follow-up and closed feedback loops

• Identifyand support process improvements

• Collaborate with the wider Customer Success team

Whatyou’llbring

To be successful in this role, you need to be passionateaboutdelivering outstanding serviceand thrive in a collaborative team environment.

• 2+years experiencein a customer-facing or support role

• Able to manage multiple priorities in a fast-paced environment

• Strong communicationskills with a customer-first mindset

• Highlyorganisedand detail-oriented

• Adaptable, curious, and eager to learn

• Experience with CRM or SaaS products (desirable)

Whyyou’lllove working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012,we’rerepresented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.

At EROAD, we value diversity and are proud to be a multiculturalorganisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.

Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-drivenorganisationthat’sshaping the future of connected transport- wecan’twait to hear from you.