Customer Success Associate Director, E-commerce

The Role:

Fueled by our customer and business growth, were looking for Customer Success Associate Director, E-commerce to run and grow relationships with our customers, ensuring they are successfully adopting the product.

Working as part of the customer success team, you will play a critical role in onboarding, supporting, and leading strategic direction for our clients. The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Customer success is at the heart of what we do so you should have CPG experience working in sales, analytics, or marketing as well as in ecommerce. This is an exciting time to join our fast-growing team.

This position is remote with 15-25% travel expected to client locations.

What You'll Do:

• Act as the connector between retail media strategy and content execution, ensuring that media investments and on-site content are aligned to drive conversion and share growth.
• Work with our customers to understand their ecommerce needs, focusing on how we use our products and services to help them meet those needs
• Provide >LinkedIn page to learn more about what its like to work at CommerceIQ!

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.