Customer Success Director, Advertising

Company Overview

CommerceIQs AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the worlds largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the worlds leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.

The Role:

Fueled by our customer and business growth, were looking for a Customer Success Director to run and grow relationships with our customers, ensuring the successful creation and execution of advertising strategies.

The primary objective of this role at CommerceIQ is to orchestrate effective advertising campaigns that contribute to clients' revenue growth. In this role, you will collaborate with the Advertising Team and cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives.

Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customers business priorities and able to map the product capabilities of CommerceIQ and the Amazon or other retailers ecommerce platforms.

This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area.

What You'll Do:

• Lead a team of eCommerce advertising experts to execute media through our Retail Media platform and drive customer sales.
• Understand customer needs, plan and manage all phases of a joint success plan, focusing on product usage to meet needs.
• Be an expert on CommerceIQ platform and a vital resource for training, questions, and troubleshooting.
• Manage clients advertising budget and drive success.
• Be a subject matter expert in Ecommerce advertising guiding clients on growth.
• Perform deep data analysis to inform strategic decisions and drive action.
• Continuously showcase value of CommerceIQ's platform throughout engagements.
• Collaborate with internal teams to shape new features.
• Advise Sales team on upselling & cross-selling to help customers succeed.

What You'll Bring:

• Bachelor's degree in Business, Marketing, Communication, Economics, or related field.
• 8+ years professional experience.
• 6+ years managing Enterprise level Retail Media campaigns.
• Experience managing multi-million dollar Paid Search marketing budgets on Amazon, Walmart, Kroger, Instacart.
• Skilled in Bid and Budget management, content optimization, promotion planning.
• Analytical problem-solving approach with advanced Excel skills.
• Project management and risk mitigation capabilities.
• Experience working with VP, SVP, and C-level executives of enterprise companies.
• Excellent oral and written presentation and communication skills.
• Proven track record of retaining and renewing Enterprise SaaS customers.

Compensation and Benefits:

Base salary range: $129,000 - $177,000 per year U.S. wide, with potential for stock options and bonuses. Benefits include medical, vision, dental coverage, 401(k), disability, life insurance, parental leave, monthly reimbursements, paid holidays and unlimited PTO.