Customer Success Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
Min. 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development
Customer retention and growth experience
Experience in Dealing & Presenting to C-Level
Understand Customer Journey
Customer satisfaction oriented
Exceptional professional communication skills
Strong administration, analytical and organisational skills, with a systematic approach to problems
Strong networking & relationship building skills
Preferably experienced in SaaS industry
Self-driven, able to work independently as well as a good team player
You have excellent written and verbal communication skills in English
Outstanding communication and negotiation skills towards your clients, partners, and colleaguess

Key Responsibilities

• Build and maintain strong relationships with assigned customers
• Drive customer adoption and usage of Infobip products and solutions
• Understand customer business goals and provide strategic recommendations
• Manage customer onboarding, account setup, and platform maintenance
• Monitor customer health metrics and proactively identify risks
• Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
• Support upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews, product demos, and training sessions
• Handle customer escalations and ensure timely issue resolution
• Maintain accurate account information and activity updates in CRM systems
• Analyze traffic, usage, and performance data to improve customer outcomes
• Ensure customer retention, renewal, and satisfaction KPIs are achieved

Requirements

• Bachelor’s degree in Business, IT, Telecommunications, Computer Science, or related field
• 3–5 years of experience in Customer Success, Account Management, SaaS, CPaaS, Telecom, or B2B technology industries
• Strong customer-facing and stakeholder management skills
• Experience managing enterprise or mid-market clients
• Good understanding of SaaS solutions and customer lifecycle management
• Strong analytical, communication, and problem-solving skills
• Ability to manage multiple stakeholders and cross-functional coordination
• Experience with CRM tools such as Salesforce is preferred
• Fluent English communication skills required; additional languages are a plus

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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