Customer Success Manager - APAC - South-East Asian Language required

Your Role

Your Role

Were looking for a Customer Success Manager to focus on retaining and expanding our Mid Market Football customers across the APAC region. Youll help users get the maximum benefit and higher return on investment out of their subscription.

In this role, youll:

• Develop strong customer relationships. Youll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. Youll demonstrate our products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work toward achieving monthly, quarterly and yearly renewal targets. Youll run meetings to truly understand client needs and identify opportunities for upselling additional services.
• Work effectively and efficiently with your AE colleagues to ensure all market opportunities are capitalised on.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Sydney. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• Experienced. Youve held a client-facing role, preferably in a technology company.
• Excellent communicator. Presentation skills are key in this role.
• Technology-savvy. We dont expect you to build an application programming interface, but you should understand what an API is and be able to pitch that to clients.
• A relationship builder. Building strong relationships is key in order to drive expansion and renew customers.
• Willingness to travel. Youre happy to hit the road and visit customers on a consistent basis, as often as a few times a month.

Nice-to-Haves

• Sports background. If youve been active in the sports industry or played sport at any level, thats a big plus.
• Salesforce experience. Previous knowledge of this customer relationship management system would be an asset, but it is not required.
• Proactive. You enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take.
• Analytical. Youre comfortable looking through metrics that showcase user behavior and engagement.
• Autonomous. Youre a self-starter and are able to take initiative to solve problems.
• Project management. Youll be working with multiple stakeholders both internally and externally, so being able to multitask is essential.

Our Role

• Champion work-life harmony. Well give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but youll own your work and have the agency to try new ideas.
• Encourage career growth. Were lifelong learners who encourage professional development. Well give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether youre at the office or working remotely, well provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employeesbut no matter where youre located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation