Customer Success Program Manager – Neuromodulation
Medtronic
Denver, Colorado, United States of America
Full-Time
$107,200
RemoteManager
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, target="_blank">Medtronic Brain Modulation and Pain Interventions
The Customer Success Program Manager is responsible for driving successful commercialization, onboarding, activation, adoption, and utilization of Connected Health solutions across neuromodulation. This role serves as the primary operational conduit between Field Sales, FTC teams, Hospital IT, customers, and internal stakeholders to ensure cloud-connected products are successfully deployed, integrated into clinical workflows, and translated into measurable commercial impact. The role will lead initiatives focused on reducing barriers to site access, accelerating activation timelines, increasing customer engagement, and supporting sustained utilization of Connected Health platforms. This role plays a critical part in enabling field success, supporting customer workflow integration, and ensuring digital capabilities drive revenue growth, customer retention, and long-term platform adoption. This role is critical to scaling Connected Health across neuromodulation by ensuring cloud-connected products are successfully deployed, adopted, and integrated into customer workflows. By serving as the operational bridge between customers, the field, and internal teams, this role helps translate Connected Health capabilities into measurable customer engagement, sustained utilization, commercial growth, and long-term competitive differentiation.
Responsibilities may include the following and other duties may be assigned.
Site Access & Activation
Lead onboarding and activation workflows for Connected Health platforms, including customer enrollment, contracting coordination, cybersecurity reviews, and site readiness activities.
Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement.
Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success.
Adoption, Utilization & Customer Success
Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives.
Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers.
Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement.
Field Enablement & Commercial Support
Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement.
Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities.
Support launch readiness activities and ongoing commercialization efforts for cloud-connected products.
Data Insights & Business Performance
Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.
Support development of adoption dashboards and reporting tools used to track activation timelines, active accounts, engagement rates, utilization trends, and revenue impact influenced by Connected Health adoption.
We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. This approach fuels innovation and helps us remain an industry leader—that’s why we focus on attracting and developing employees who are patient-centric, passionate, and deeply connected to the needs of the patients we serve. To learn more about Inclusion & Diversity at Medtronic, click here.
Must Have: Minimum Requirements
Bachelor's Degree
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
Nice to Have
Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows.
Strong cross-functional collaboration and project management skills.
Experience working closely with commercial field teams and customer-facing stakeholders.
Strong communication, organizational, and operational problem-solving abilities.
Analytical mindset with the ability to interpret utilization data and translate insights into action.
2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles.
Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies.
Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows.
Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics.
Experience supporting commercialization or launch execution for digital health products.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.