Meet the Team
Join a dynamic, high-impact team that's redefining how customers experience security across the MEA region. As part of our Customer Success Specialists team, you'll be at the heart of customer transformation-working side-by-side with organizations to deploy cutting-edge security solutions that protect, enable, and empower their business.
We're a diverse and driven group of professionals who thrive on collaboration, innovation, and seeing our customers succeed. Our team is known for its deep technical expertise, a strong culture of knowledge sharing, and a commitment to delivering outcomes-not just products.
If you're looking to grow your skills, be part of a supportive and ambitious team, and play a key role in helping customers achieve secure digital transformation-this is the place to be.
Your Impact
As a Customer Success Specialist, you will partner with customers during the stages of their lifecycle to ensure successful deployment. You will also have the opportunity to influence how customers deploy and use Cisco Security Products, including Duo, Umbrella, and Cisco Secure Access.
As part of this role, you will:
- Collaborate cross-functionally with Sales, CX, Renewals, Partners, and Pre-Sales teams to align customer requirements, drive deployment success, and deliver measurable business outcomes.
- Guide customers through onboarding, feature adoption, and value realization to ensure successful adoption and renewal of Cisco Security products like Duo, Umbrella, and Secure Access
- Document conversations, communications, and matrices to build success plans; including issue resolution plans.
- Effectively influence executive and customer technical decision-making while fostering customer engagement and trusted advisory relationships.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert guidance to customers while acting as a strategic business partner to drive the highest levels of technology adoption
- Act as a Technology Evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements.
- Assist junior team members with technical direction, customer sentiment, and teamwork, while collaborating with managers on projects to enhance business functions within implementation.
Minimum Qualifications:- Experience in customer facing role such as Support, Professional Services, Implementation and/or Client Service role.
- Experience in cybersecurity technologies and concepts, including network security, endpoint protection, identity and access management (IAM), and secure access (SASE).
- Prior knowledge of Cisco Security solutions such as, Duo Security, Umbrella & Secure Access
- Experience with network environments and networking protocols and architecture (including routing, switching, VPNs, and DNS), as well as network security measures (e.g. firewall, proxy servers, antivirus, antimalware, spam)
- BA/BS degree (or equivalent work experience
Preferred Qualifications:- Professional Cisco certifications or equivalent experience
- Other relevant industry certifications (e.g., Cisco Certified CyberOps Associate/Professional, CISSP, CISM) are also valued.
- Knowledge of Microsoft Active Directory, Microsoft Windows, Mac OS, Debian based Linux Distributions, VMWare ESX/ESXi.
- Familiarity with cloud security models and platforms, such as AWS, Azure, or GCP-particularly in relation to secure access, visibility, and compliance
- Understanding of industry compliance standards and frameworks (e.g., ISO 27001, NIST, GDPR, SOC2) and how they relate to enterprise security
- Ability to build trust and rapport quickly, and you're comfortable working with diverse teams and customers.
- Ability to explain complex topics in a way that's simple, engaging, and easy to understand-for both technical and non-technical audiences.
- Problem-solving attitude: approaching challenges with curiosity and creativity, always looking for the best solution to drive customer outcomes.
- Team-oriented attitude: ability to collaborate easily, share knowledge freely, and believe in collective success.
- Proficiency in Arabic is not a requirement, but it is highly desirable and considered a strong advantage.
#WeAreCisco#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
